ReForge Returns & Refunds

Last updated: September 21, 2026

This policy applies to dietary supplements, hydration products, apparel, accessories, and other merchandise purchased directly from ReForge at wearereforge.com. ReForge is a brand of Spearhead Solutions LLC. For returns or customer support, email wearereforge@gmail.com.

Before ordering is available

Before launch, or whenever ordering is unavailable, previews and announcements do not create a purchase. Once a direct purchase is made, the terms below apply automatically.

30-day return requests

If you change your mind, contact us within 30 days of delivery to request a return. Please include your order number or other proof of purchase. Eligibility depends on the product category:

• Supplements and consumables: Products must be unopened, unused, undamaged, and in their original packaging, with any original seals intact.

• Apparel: Items must be unworn apart from a brief indoor try-on, unwashed, unaltered, and free from stains, odors, damage, and other signs of use. Any original tags must remain attached. Include original packaging where reasonably available.

• Accessories and other merchandise: Items must be unused, undamaged, complete with their supplied components, and in original packaging where reasonably available.

Contact us before mailing a return. We will confirm eligibility and provide the return address and instructions. Do not send products to an address printed on the packaging unless we specifically direct you to do so.

Opened supplements and used merchandise

Opened or used supplements are not eligible for ordinary change-of-mind returns, including taste preferences. If your first purchase is not a good fit, please contact us. We may consider a goodwill resolution individually, but do not offer an automatic satisfaction or money-back guarantee.

This restriction does not exclude assistance for damaged, incorrect, defective, or unsafe products, or limit any rights you have under applicable law.

Apparel that has been worn beyond a brief try-on, washed, or altered, and merchandise that has been used or damaged after delivery, are not eligible for ordinary change-of-mind returns. Damage or use needed to discover a defect does not automatically remove legal rights.

Any special change-of-mind restriction for a customized, personalized, hygiene-sensitive, or final-sale item must be clearly disclosed on its product page before purchase. A sale price alone does not make an item nonreturnable, and no final-sale label removes rights concerning defective or misdescribed goods.

Sizes and exchanges

For a different size, color, or item, contact us to discuss availability. An exchange is not guaranteed; we may instead arrange an eligible return and a separate purchase. We will explain any additional shipping charges before you agree. Wrong items sent by us are handled under the remedy section below.

Damaged, incorrect, or defective orders

If an item arrives damaged, is not what you ordered, has a broken seal on arrival, or has a quality problem, contact us promptly. Include your order number, a description of the issue, photos where relevant, and the lot or batch number if available.

We will review the issue and arrange an appropriate replacement or refund at no additional cost to you. ReForge will cover any return shipping we require to resolve a damaged, incorrect, or defective order. We may resolve some issues without requiring the product to be mailed back.

Do not use a product that appears damaged or unsafe. If you experience a concerning reaction, stop using it and seek appropriate medical advice. You may also contact us to report the concern. The 30-day change-of-mind window does not prevent you from reporting a product-safety concern.

Shipping costs and fees

• For ordinary change-of-mind returns, you are responsible for return shipping.

• Standard outbound shipping and applicable purchase taxes are paid by the customer as disclosed before payment, unless an express offer states otherwise.

• Original shipping charges are not refunded for ordinary change-of-mind returns.

• When correcting a damaged, incorrect, or defective order, we will include any applicable original shipping refund as appropriate to the affected order and required by law.

• We do not charge a restocking fee.

Refunds

After we receive and review an authorized return, or approve a resolution that does not require a physical return, we will notify you of the outcome. Approved refunds are issued to the original payment method for the amount paid for the eligible items, including applicable tax. Any shipping refund will follow the terms above.

Refunds following our cancellation of an unshipped order or a qualifying shipping delay follow the Shipping Policy. The unopened-product conditions and ordinary return-shipping exclusions do not limit those cancellation refunds.

Your bank or payment provider may take additional time to post the refund after we issue it. If you have questions about a refund, contact wearereforge@gmail.com.

Purchases through other retailers

If you purchased through Amazon or another retailer, start your return or refund request with that seller under its applicable process. You may still contact ReForge about a product-quality or safety concern.

Your rights

Nothing in this policy excludes or limits any non-waivable consumer rights or remedies available under applicable law.