ReForge Shipping Policy

Last updated: September 21, 2026

Scope and availability

This policy applies to dietary supplements, hydration products, apparel, accessories, and other merchandise purchased directly from ReForge at wearereforge.com. ReForge is operated by Spearhead Solutions LLC.

Before launch, or whenever a product is not available for ordering, previews and announcements do not create an order, reserve inventory, or establish a shipment date. When ordering is available, the shipping terms below apply to accepted orders without a separate policy change.

Shipping destinations and methods

We ship to the destinations and address types supported at checkout for the selected products. Available shipping methods and any destination or product restrictions are shown before payment. A destination not available at checkout is not currently supported for that order.

Availability may differ by item, including between supplements and apparel. We do not promise worldwide delivery or acceptance of every address type.

Shipping charges and purchase taxes

Customers pay shipping charges unless a specific promotion or offer expressly states otherwise. The applicable shipping charge is displayed before payment and may depend on the delivery address, selected service, items, package size, or weight.

Customers also pay applicable transaction taxes disclosed before payment, including state and local sales or use taxes and any federal transaction tax legally applicable to the purchase. ReForge remains responsible for its own business taxes and the seller's legally required tax collection and remittance. There is no general promise of tax-free or free-shipping orders.

If international delivery is offered, the checkout or shipping offer will explain whether import duties, import taxes, and clearance charges are included, collected at checkout, or payable by the customer on import. International orders will not be offered without these responsibilities being disclosed before payment.

Processing and shipment timing

The product page or checkout will state the applicable processing or shipment estimate before you place an order. Processing time is the time before a parcel is handed to the carrier; transit time begins after that handoff. Unless expressly stated otherwise, business days exclude weekends and public holidays at the fulfillment location.

If no shipment timeframe is stated, we will ship within 30 days after receiving a properly completed order or provide the delay and cancellation options described below. This is a default shipment limit, not a promise that delivery will take 30 days, and it does not replace a shorter timeframe stated before purchase.

Preorders, backorders, made-to-order products, and other items with different lead times will be identified with their shipment information before payment. A shipping label alone does not mean that a carrier has received the parcel.

Delays and cancellations before shipment

If we cannot ship within the applicable timeframe, we will notify you within that timeframe, explain the revised shipment date or why it is not yet known, and offer the choice to agree to the delay or cancel for a prompt refund. We will obtain any consent required by law rather than treating this policy as advance permission for indefinite delays.

If we cannot fulfill an order, or if required delay consent is not obtained, we will cancel and refund the affected unshipped items and related charges as required by law. If the entire order is canceled before shipment, the refund includes all amounts paid for that order, including shipping and applicable taxes.

Tracking, delivery, and separate parcels

We will send shipment information to the email address supplied with the order and include tracking when the selected service provides it. Carrier transit estimates are estimates unless a service is expressly sold with a delivery guarantee.

Items may ship in separate parcels or from different fulfillment locations. We will not impose additional shipping charges after purchase without your agreement. A split shipment does not remove our responsibility to fulfill or refund the remaining items.

Weather, carrier disruptions, and other events can affect delivery. These circumstances do not remove any cancellation, refund, or other rights that apply by law.

Accurate addresses and undeliverable parcels

Please provide a complete and accurate delivery address and contact us promptly about corrections. We cannot guarantee an address change after processing or shipment.

If an order is returned because of an incorrect or incomplete address provided by you, an unclaimed parcel, or a refused delivery, contact us to arrange a resolution. Any additional shipping charge for an agreed reshipment will be disclosed and requires your agreement. Refunds for such returns follow our Return and Refund Policy and applicable law. We do not charge you to correct our own shipping error.

Missing, damaged, or incorrect deliveries

If a parcel is missing, marked delivered but not received, damaged, or contains the wrong item, email wearereforge@gmail.com promptly with the order number and available details. We will investigate with the fulfillment provider or carrier and arrange an appropriate remedy based on the circumstances and applicable law.

You do not need to purchase optional shipping protection to receive rights or remedies required by law. Our Return and Refund Policy explains remedies for damaged, incorrect, defective, or unsafe products.

Retailer orders and contact

For purchases through Amazon or another retailer, use that seller's shipping and order-support process. You may still contact us about product quality or safety.

For all direct-order shipping questions, contact Spearhead Solutions LLC d/b/a ReForge at wearereforge@gmail.com. Please obtain return instructions before mailing a product; a correspondence address or packaging address is not automatically a return location.